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Partner FAQs
Frequently asked questions for byFood Partners.
About being a Partner
How much does it cost to sell my experiences on byFood.com?
What is the Food for Happiness Project and how does it work?
Partner Account
What should I do if I forget my password?
How can I reset my password?
How do I update my email address?
How do I update my bank account?
Experiences
How do I create an experience?
How can I add an option to my experience?
I want to modify/update my experience
What is the automated welcome email and how can I use it?
Can I set pricing for my private experiences?
Bookings
How does the booking confirmation process work?
Where can I see guests’ dietary restrictions?
The guest did not show up for the experience. What should I do?
What is the refund and cancellation policy for Partners?
Availability
I want to take a break; how can I block experience bookings during a specific timeframe?
I received a booking from somewhere else; how can I update the available spots on byFood?
Reports and Payments
How does the payment flow work?
I did not receive my payment. What should I do?
How can I view my bookings or order summary?
Where can I see my booking statistics?
Products
How do I add a product?
How many products can I upload?
How do I connect my product with my experience?
What are product variations?
What are additional filters?
What is a “comparison” price?
Orders
How do I accept/reject an order?
What is the difference between direct shipping and consolidation shipping?
What do I do if the order is damaged during transit?
What do I do if the product sent to the customer is incorrect or missing an item?
How do I set up a free shipping campaign?
Most Popular Answers
How much does it cost to sell my experiences on byFood.com?
Joining us is free of charge and partners can fix their own prices. Contact partners@byfood.com for commission fees.
How do I create an experience?
After logging in to the Partner Panel, click the Create an Experience on the left side of the page. You will be redirected to the page to create a new experience. After filling out all the necessary fields, click “Review and Submit.” When you are happy with all the details, scroll down and click “Save and Publish.” The experience status will be shown as “Pending Approval” until the review process has been completed.
What is the automated welcome email and how can I use it?
Normally, after you have received a booking, you need to send a welcome email to the guest using your own email provider. But if you use our automated welcome email function, a welcome email will be sent automatically after the booking confirmation. You can decide the Answer of the welcome email, and can include it on the “Create an Experience” page.
How does the booking confirmation process work?
Every time a guest sends a new booking request, you will receive an email notification at the email account you have registered with byFood. If you have chosen to use instant booking confirmation, the booking will be automatically confirmed, the guest will receive a confirmation email, and no action will be required from you. In the case of a manual confirmation, you will need to log in to the Partner Panel to see the pending requests on the Bookings page. You can accept or reject bookings depending on your availability.
The guest did not show up for the experience. What should I do?
In the case that a guest is late or does not show up at the agreed upon time, please try to contact them at the email address or phone number that they provided at the time of booking. If they cannot join the experience, we will transfer your payment as if the experience took place.
I received a booking from somewhere else; how can I update the available spots on byFood?
In the Partner Panel, select Calendar from the menu on the left. Select the experience that received the other booking. At this point, you’ll see all the remaining available spots for the selected experience on the selected day. You can change the number of remaining available spots by selecting them from the dropdown menu. If you prefer to block all the remaining spots for that day, click on the “Block this session” button. Once you have applied all your amendments, click the “Save” button at the bottom of the page to confirm.
How does the payment flow work?
First, byFood receives the payment from the guest. Then, after the experience takes place, we deduct the transaction fee, Food for Happiness contribution, and send the partner the rest of the payment on the 15th of the next month.
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